What is our Try @Home Program?
The perfect pair of glasses won't come from pushy salespeople or flashy magazine ads. You need to wear the frames, get opinions from friends, and of course, model a few different looks. That's why we give you 5 days to find the perfect pair. Choose any 5 frames (sun or prescription) and have them delivered to your home. Once you have properly chosen your new glasses, send the package back and we will mail you a brand new pair, prescription included!
Once you place your Try @Home order, we will send your frames boxed with a pre-paid return shipping label. When you’re finished making your selection, return all the frames in the box along with the included packing slip and attach the return shipping label to the front of the package. Simply drop off the box at UPS or any shipping store that uses UPS at some point during the five day trial period.
After you have chosen your frames, return to our website and indicate the frames you would like to purchase. Remember, the frames you receive for the Try @Home are just try-on models. When you place your order, we will send you a brand new frame with your prescription lenses.
How do I place my Try @Home order?
To place your order for Try @Home, click on the “TRY @HOME” button next to the frame you would like to receive. After you’ve selected up to five frames, proceed to checkout and follow the instructions to add your address and credit card information. If you know what you want and are not interested in the Try @Home, simply click on the “ADD TO CART” button.
Why is my credit card required for the free Try @Home?
Your credit card information is needed for security purposes and to process the $12 processing fee
. As long as you return our frames within our five day trial period, your credit card will not be charged. You also receive a $12 coupon in your TRY @HOME box to be used at purchase.
Will you send prescription glasses in my Try @Home order?
The frames we send you for the Try @Home do not have prescription in them. We want you to touch and feel the frames to help in your decision-making process. You can place your order for prescription glasses on our website at your convenience.
Where can you ship Try @Home frames?
For now, we can ship anywhere in the United States except for Hawaii and Alaska. As soon as we can expand our shipping capabilities, we will update our website with this information.
If you live in an area where we are unable to ship our Try @Home frames at this point, you are welcome to use our Try Online feature located on our website.
Why is there an extra space in my Try @Home box?
Customers are constantly asking us, “Can I recycle my old pair of glasses?” The answer is yes. Since you’re about to purchase new eyewear, we thought this would be a good time to ask you to donate an old pair to someone in need. That same pair of eyeglasses you are no longer using can change another person’s life. Please use the extra space to place an old pair of frames and we will refurbish and donate your old pair.
What use will you find for my old glasses?
Millions of people worldwide suffer from uncorrected, refracted errors including nearsightedness, farsightedness and astigmatism and are pushed deeper into poverty simply because they don’t have glasses. If a person can’t see clearly to read, he can’t learn and his education will suffer as a result. Corrected vision enables adults to find greater employment opportunity resulting in economic strength. It allows senior citizens to become more independent. Having clear, sharp vision improves the quality of a person’s life and helps an individual become a contributing member to society.
What if I have additional frames to donate?
We always welcome additional frames to donate. Please ship your frames to us and we will make sure to find your eyewear a new home.
Collins Bridge Cares
11240 SW 128 Street
Miami, Florida 33176
How do I get a prescription for eyeglasses?
If you’ve recently had an eye exam, contact your eye care provider and ask for a copy of your eyeglass prescription. If you need a new eye exam, visit your eye care provider and make sure you get a current prescription before ordering your new eyewear.
If you would like, we can contact your doctor and ask them to provide us with a copy of your prescription.
What numbers do I need on my prescription?
Your prescription should contain the following:
OD (right eye)
OS (left eye)
SPH (spherical correction) The sphere is assigned a positive or negative number depending on whether you are nearsighted or farsighted.
CYL (cylindrical correction) This is the correction for astigmatism. You may or may not have this number depending on whether you have astigmatism. If you do not have astigmatism, this number will be left blank, or will say “SPH” or “DS.” (These abbreviations mean you have no astigmatism.)
AXIS(location of astigmatism) If you have astigmatism, there should be a number between 0-180 in this box, indicating where the astigmatism is located.
PD(pupillary distance) This is the measurement from the center of one pupil to the center of the other pupil. It is measured in millimeters (mm). PD may be written as one number (binocular) or may be written as two numbers (monocular). You can ask your doctor or optician to measure your PD at the time of your eye exam. It is not a required measurement, but we need it to fulfill your order. Please see our next section to learn how you can measure your PD by yourself.
ADD(reading portion) If there is a number in this section, it means you require progressive or bifocal lenses. At this time we are unable to do these types of lenses. You may still purchase one of our frames for $88 and have your own lenses put into our frame.
How can I measure my own PD?
The PD, or pupillary distance, is the measurement from the center of one pupil to the center of the other pupil. It is measured in millimeters (mm).
It is better to have someone provide this measurement for you, but if this is the only number missing from your prescription, you can measure it by following these steps:
Look into a mirror and place a millimeter ruler on the bridge of your nose, with the starting point of the ruler at the exact center of your right pupil. Make sure to keep the ruler level.
Pinpoint the number that hits the center of your left pupil. This number is your PD.
Repeat this exercise a couple of times to ensure you obtain a similar reading.
It may be easier for a friend to take this measurement for you. Generally, most PD values have a range of 57-65 mm. The average for men is 64 mm and the average for women is 60 mm.
I’m not sure how to enter my prescription. Can I send it to you?
Sure. Please email us a copy of the original prescription at Rx@collinsbridge.com or upload it to our website during the checkout process, or fax it to us at 1-888-334-5907. Many customers with smart phones email us a picture of their prescription.
When you send your prescription, please include your full name, the email address you are using on www.collinsbridge.com, and date of birth so we will have this information in case we need to verify your prescription with your eye care provider.
If you have any questions, please give us a call at 1-888-334-5907 Monday through Friday between 9am-5pm EST.
I have a strong prescription, can you fill it?
We can fill a wide range of prescriptions. At this time, the maximum prescription we can make is -6.00 to +4.00 SPH (sphere) and ±2.00 CYL (cylinder).
Can I use my contact lens prescription to order glasses?
Unfortunately, contact lens and eyeglass prescriptions are not the same. These prescriptions differ because there is a separate mathematical equation for contacts, which are worn directly on your eyes, and eyeglasses, which sit in front of your eyes. Please be sure to send us your eyeglass prescription.
If you have any questions, please email email@example.com or give us a call at 1-888-334-5907 Monday through Friday between 9am-5pm EST.
Who verifies my prescription to make sure it’s correct?
Our specialists review every order for prescription (Rx) eyeglasses. With our years of experience, we can spot glaring errors in your Rx. If we come across anything that doesn’t seem right, we will contact you or your doctor. Certain states require us by law to verify your prescription. We can verify your prescription by obtaining a copy of it (via fax, email or uploading during check-out) or by contacting your doctor directly. If we will be shipping your order to one of the following states, we will need to verify your prescription: AK, AL, AZ, CA, CT, FL, GA, KY, MA, NC, NJ, NV, NY, OH, RI, SC, TN, VT, WA. We ask for your doctor’s information and your date of birth for verification purposes.
Do you offer bifocal or progressive lenses?
Unfortunately, at this time we do not offer bifocal or progressive lenses. If your prescription is written for bifocal or progressive lenses, please contact us and let us know if you would like to use the distance portion or the reading portion of your lenses. We only sell single vision lenses, which are for nearsighted and farsighted people. If you still want Collins Bridge frames, we recommend that you purchase non-prescription frames at a 10% discount on our site. You may take the frames to a local provider and have them filled with your prescription at your convenience. If you have any questions, please give us a call at 1-888-334-5907 Monday through Friday between 9am-5pm EST.
Do you offer reading glasses?
Yes. If you want glasses just to read, we can make these for you in any of our frames. If you have any questions about this, please give us a call at 1-888-334-5907 Monday through Friday between 9am-5pm EST.
Can I order frames without prescription lenses?
Of course. Once you select your frames proceed to checkout. You will be given an option to choose non-prescription lenses. If you are wearing the lenses for style, we will put non-prescription, polycarbonate, anti-reflective, UV protected lenses in your frame for the same $98. If you are planning to put your own prescription in the frame, we will send your frame with our demonstration lenses (which are regular plastic and have “Collins Bridge” on the lens) for $88.
What kind of lenses do you offer?
We use polycarbonate lenses that are a tough, lightweight plastic, which is considered almost unbreakable. This protection makes them safe for active use such as sports. The lenses are also thinner than conventional plastic lenses and offer complete protection from the sun’s harmful UV rays. Our polycarbonate lenses are hard coated for excellent durability and scratch resistance. They also have an anti-reflective coating that virtually eliminates lens reflections making the lenses look nearly invisible for best vision and appearance.For stronger prescriptions, we offer high-index lenses. These lenses are even thinner and lighter than our standard polycarbonate lenses. These lenses also have anti-scratch and anti-reflective coating.
Is it possible to scratch my lenses?
All plastic lenses can scratch. The coating we provide makes them much more resistant to scratches than traditional plastic lenses but care must be taken to avoid damage to the lenses.
What’s the best way to clean my lenses?
The best way to clean your lenses is to rinse them with warm, soapy water and dry them with a soft paper towel or Kleenex. Try to avoid cleaning the lenses dry, especially with clothing, as this may damage the surface of the lenses.
Can you replace lenses in my existing Collins Bridge frames?
If you need to replace the lenses in your Collins Bridge frame, please email firstname.lastname@example.org or call 1-888-334-5907. At this time, we cannot put lenses into your non-Collins Bridge frames.
Where did the name Collins Bridge come from?
Collins Bridge is a key part of Miami’s rich history. Built in 1913 by innovating entrepreneur Mr. John Collins, it was the first bridge to connect mainland Miami to the beaches.
Collins Bridge, the company, was founded with a similar forward-thinking vision. We hope to provide a link for you to wear stylish eyewear by providing high-quality frames & lenses at attainable prices.
Are sunglasses available through Try @Home?
Currently, we do not offer our polarized, non-prescription sunglasses to try at home. However, if you just want to see which style works best, you can go through the Try @Home process with the clear lenses and then purchase the style you like as sunglasses. If you are unhappy with your purchase for any reason, please return your sunglasses within one week for a full refund.
What type of lenses do you use in your sunglasses?
We use the highest quality polarized lenses in all of our sunglasses. These lenses enhance vision, color contrast and visual comfort. They also block 100% of harmful UVA & UVB light. Ordinary tinted sunglasses only cut down on the amount of light that reaches the eye, and they cannot block glare. Only polarized sunglasses can block dangerous, blinding glare.
Do you sell prescription sunglasses?
Yes, we sell polarized prescription sunglasses for $168.
Do you accept insurance?
We are unable to accept insurance as payment for your eyewear. However, we can supply you with receipts that you may submit to your insurance company for reimbursement.
What forms of payment do you accept?
What is included in the $98 price for eyeglasses?
The price of our prescription eyewear includes one of our designer frames with a pair of lightweight, polycarbonate lenses made to the specifications on your prescription. These lenses have both anti-reflective coating and are scratch resistant. If your prescription is very strong we recommend our high index lenses for an additional $30.
Our sunglasses include a pair of non-prescription polarized lenses that provide 100% UVA & UVB protection from the sun.